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          <p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">一、财务</span></p><p><span style="font-family:'微软雅黑';">1、财务对账：系统流水和银行对账</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 对账（收款、退款明细表都加筛选）：可以筛选门店，客户经理，区域（省市区），服务员，雇主（流水编号 内容按行明细排列）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 出现异常问题的检测：手动标注有异常，异常流水/异常单的筛选和解决（非异常，异常已被解决，无异常），异常提醒（提醒业务干系人：订单记录人，店长）自己联系</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 点击订单号/客户经理 可以查看详情（新标签）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 增加合计展示 - 待定 不好做</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 财务明细 改为 对账</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 把财物列表换一个展现形式：将子项竖向排列 重复了</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 把商品售卖的流水加进来（集合全系统的流水）</span></p><p><span style="font-family:'微软雅黑';">2、财务报表（看财务总览） 在业务统计中</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 各门店每天的 各费用项 收入、支出</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 日期、门店、业务员、区域</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 退单率 怎么算</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 异常订单</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">3、发工资</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 汇总表：一个人只有一条，统计单量，点击单量确认，查看单子的详情</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 期初剩余数、应发数（系统算出）、期末剩余数（期初剩余服务费-应发数）、月扣管理费、年扣管理费、代扣社保费（可编辑）、代扣培训费（手填）是否税后、代扣个税（自动算）、实发数</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 社保费，设置每个服务员帮交社保（系统自动算）基数不同，不建议用公式</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">4、退款审批</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 流程变更：客户经理发起、店长审批、家政事业部总监（核实业务情况）、出纳（确认退款、拒绝）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 要填写拒绝原因</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 以城市为单位：</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 退账（户名、卡号、开户行）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 审批详情弹框，文案错了</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">5、保证金退费表（区域出纳处理）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 退款要填（户名、卡号、开户行）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 只有城市出纳有</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 服务单列表，加上保证金的展示，和是否已退的展示</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 统计：保证金收款合计，保证金退款合计，当前剩余保证金合计，转为收入；</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 定义哪个商品必收保证金</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 保证金按区域设置比例 -</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 新：增加一个服务员保证金：从缴费的那一个月开始，退从；惩罚归为收入</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">财务数据结账后锁定，锁定的月份，收款日期不能改；做不到 去掉收款日期！？？待定</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">发工资按钮，批量发工资，给阿姨发消息app和短信 银行发</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">业务人员个人报表数据</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">财务总览</span></p><p><span style="font-family:'微软雅黑';">1、收入表 放后</span></p><p><span style="font-family:'微软雅黑';">2、代收服务费</span></p><p><span style="font-family:'微软雅黑';">3、保证金表 缺一个服务师的</span></p><p><span style="font-family:'微软雅黑';">4、退费表（退款审核）【排序】</span></p><p><span style="font-family:'微软雅黑';">5、对账明细</span></p><p><span style="font-family:'微软雅黑';">6、发工资（工资表）</span></p><p><span style="font-family:'微软雅黑';">二、业绩报表</span></p><p><span style="font-family:'微软雅黑';">1、业绩报表（业务统计表）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 订单数</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 收入：职介费+服务员管理费+惩罚性收入</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 增加 现金流水</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 筛选：区域、门店、业务员</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 查一下业务收入的数据</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 惩罚性收入：3天内服务员没有上岗，服务员管理费？？，转为 业务收入</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 增加投诉</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">2、业绩报表（员工一览表）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 4个业绩报表都有相同的内容</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 每个列有排序</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">3、业绩报表（门店一览表）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 增加业务员数量</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 平均收入</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 筛选服务，筛选结果，只展示该服务的收入</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">4、 城市</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 门店数量</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">5、业绩趋势统计</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp;&nbsp; - 维度：城市、服务类型…</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">三、业务 (3.3)</span></p><p><span style="font-family:'微软雅黑';">客户线上下单（APP）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 选择规格，文案改为：服务需求</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 总是报：获取模板设置</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 新订单短信要发送给指定的人，提醒接单</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 订单详情的月嫂图标</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - app 要适配全面屏（iPhoneX）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 要有客户知识库，出现了过年的情况，客户经理忘记了可能会出现的问题【待做】</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">分配订单 1</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 按地址就近匹配门店</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 业务员短信</span></p><p><span style="font-family:'微软雅黑';">筛选阿姨 1.5</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 申请调度要打客服电话，并展示是哪个门店的阿姨</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 筛选服务员弹框：优先展示自己门店的服务员；加门店筛选</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 客服中心，要有等待调度的提醒 右上角提示</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 调度成功，要有短信 发给发起人；</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 阿姨沟通记录（接单前筛选服务员沟通话术）必须填，不填就无法下一步（不做）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 未调度成功的服务员，沟通按钮灰色</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 等待调度按钮，展示撤回</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 雇主沟通记录，放在雇主电话号码旁边「加」</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 如果是 APP 下过来的单，应该把 客户经理匹配好的阿姨推送过去（体验）[面试一个个来]</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 拿到单子，筛选阿姨，直接找阿姨沟通</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 增加面试单 暂时不加</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 加微信，发简历</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">忙闲</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 空闲的模块是否起效【难点】— 重点考虑</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">面试 0.3</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 面试短信 2方 | 阿姨 雇主</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 面试提交后，没有查看入口 </span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 加上面试单，微信发给客户；展示哪几个阿姨 不需要 单个发送</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 面试记录的的保存交互</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 面试记录要展示到客户信息里面</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 面试应该可以修改，面试提交后的立即给客户阿姨，业务员发短信</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 出示一卡通</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - App面试做一个录音和笔记【拒绝】</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 面试记录，优点缺点，改善意见</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">签单 0.5</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 打印合同，网页图标改成山东大嫂</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 合同：展示的应收款；待收服务费展示全额、职介费全额，收费的时间区间；方式：按月交、按季度交，按半年交、按年交（打款时间，提醒）；</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 打印合同挪到下面</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 签约完成，容易点两下</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; 合同介绍过程，公用pad上，签约</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; 身份证号和地址没有出来</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">待收款</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 打印小票的页面图标，改成山大</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"></span></p><p><span style="font-family:'微软雅黑';">7、服务单 (5.5)</span></p><p><span style="font-family:'微软雅黑';">替班 0.5</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 服务员、起始-结束日期、日工资</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 带上服务单号</span></p><p><span style="font-family:'微软雅黑';">变更 0.5</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 变更服务员缺少调度 - 使用通用组件</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">服务员管理费 1.5</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 所有门店能查询该阿姨交的服务员管理费</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 保证金：记录在阿姨身上；</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 签单的时候，如果按月扣，则收保证金（有保证期），单独从工资扣一个月管理费</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 签单的时候，如果按年扣，不收保证金</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 雇主保证金，加保证期，有提醒 站内信 确认下 如果和合同保持一致其实不需要家这个保证其</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 要记录一年的周期 不管</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">收款提醒：</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 提前1个月给客户和客户经理发通知，通知收款 通知续约</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 续约</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">变更选服务员：</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 变更协议、续签协议的网页图标</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 变更：新的服务周期，退费内容计算（变成便宜的服务师，要不要退）</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 换服务类型：客户多余费用，做余额的转换</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 完结：提示完结时间小于开始时间</span></p><p><span style="font-family:'微软雅黑';">—————————————————————————————-</span></p><p><span style="font-family:'微软雅黑';">回访：2</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 第一天回访，要确认是否到岗，主要确认注意点</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 张爱琴，添加回访记录，提示无权限</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 可以有评价、和回访两个功能</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 关联订单</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">退款明细，应该按退费的流水编号排序</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">服务单打卡</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - BUG 赵华客户：无法打卡</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 服务单 PC 可以记录&amp;展示客户评价</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 服务单评价：设计一个评价管理/周期按月，每个服务一个评价体系，评价照片，评价详情；客户 app 评，业务员评（综合得分+评价），自评</span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';"><br></span></p><p><span style="font-family:'微软雅黑';">业务员任务清单 (1)</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 待回访客户列表，待收费，续费，新单，面试</span></p><p><span style="font-family:'微软雅黑';">&nbsp;&nbsp; &nbsp; - 回访提醒：新单 1天，3天，1周，1月1次；</span></p><p><span style="font-family:'微软雅黑';"><br></span></p>
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